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Order & Delivery

Order

  1. You may place your order by completing and submitting the order form in our website. An order ID will be given with every successful order placed.
  2. You are responsible for the accuracy of all orders and the information given in the order. Please double check your order details before confirming the order.
  3. We reserve the right to decline any request of amending the order if the order has already processed.
  4. Combine order is strictly not allowed. All orders are shipped out according to order ID.

Delivery
  1. Orders will be shipped every working day (Monday - Saturday, Except Public Holiday) within 1-3 days upon payment verification.
  2. Self collection and COD service are not available.
  3. Your parcels will be delivered via the courier partners of EasyParcel Sdn Bhd.
  4. We will try our best to ship out all the parcel ASAP. However, it really depends on our partner courier company to deliver to your door step. Sometimes, delay is not under our control once parcel is shipped out. Please take some patience with the service from courier company.
  5. The tracking number of courier will be update in order details & Email.
Domestic Shipping
Country Shipping Fees  Free Shipping Estimated Delivery Time
West Malaysia RM8.00 Purchase more than RM 99 1-3 Working Days
East Malaysia RM12.00 Purchase more than RM 168 5-7 Working Days
What to do if failed to receive?
  1. Contact our customer service at careline@stingraygroup.com.my or 019-735 0870 (via WhatsApp) for assistance.
  2. You may call customer service courier to request for 2nd delivery (within 7 days).
  3. After 7 days of failure delivery, courier will return the parcel to us. The client have to bear for the second delivery charges - RM8 (WM) / RM12 (EM).
  4. If your parcel is confirmed to be lost,we will arrange to resend to you.
 International Shipping  All the shipping fee will be charged based on the flat rate and in Ringgit Malaysia (RM). The actual currency rate will depend on your credit card issuing bank. Regarding the rest of the world, feelfeel free to contact us for more information.
Country Shipping Fees Free Shipping Estimated Delivery Time
Singapore RM49.00 Purchase more than RM299 4-6 Working Days



 

17, Jalan Ekoperniagaan 2/9, Taman Ekoperniagaan, 81100 Johor Bahru, Johor, Malaysia.

Tel: +6019-735 0870
 

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