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Q: Buying online A: To find a product you wish to buy you can either search by description or by categories. Alternatively, if you see an area of    interest, use the categories displayed down the right hand side of the site. From the product page you can add the product          to your basket.   Q: Product Info A: We have a size guide which will show you clothing size to help you make an informed decision about your purchase. We only show products on our website that we have in stock.   Q: What payment methods do you accept? A: At the moment, we accept payments from online Banking via ibanking and Direct Transfer to our Hong Leong Bank Account.   Q: Can I cancel my order? A: Under the consumer protection policy, you have the right to cancel your order. To cancel an order you must call us on +6019-735 0870, as well as returning the goods to us as soon as possible at your own expense.    Q: Where is my order confirmation? A: Once you have placed an order, you should receive an email confirmation to the email address you provided. If, for some reason, you did not receive this email, please check your spam folder before contacting our customer service team careline@stingraygroup.com.my   Q: What happens if no one's in when my parcel's being delivered? A: You should receive a calling card if no one is available to collect your parcel, it will then be sent to your local Post Office. For any inquiries on your shipping, please contact customer services at  +6019-735 0870 or email careline@stingraygroup.com.my   Q: When can I received my order? A: You won’t be waiting weeks for your Stingray products, most shipments arrive within days of ordering.   Q: I have a complaint, what to do? A: If you are somehow dissatisfied with our products or organization, please let us know. Your feedback is important. You can direct your complaint to careline@stingraygroup.com.my  or by simply phoning us at +6019-735 0870. We will reply in 3-5 working days. Q: I have received a faulty item, what do I do? A: Please contact us immediately. To speed up the process, please attach photos and inform us of your order number. We will try to resolve any issue with faulty items as quickly as possible. Do NOT send the item back before you have received a go ahead from us. If you unfortunately receive a faulty item you can return the item to:Stingray Sport Equipment (M) Sdn Bhd. No 17, Jalan Eko Perniagaan 2/9,Taman Eko Perniagaan, 81100 Johor. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For more details, please refer to our Returns & Exchanges policy. Q: I am missing an item, what do I do? A: In the unlikely event you are missing an item from your order, please email careline@stingraygroup.com.my or contact our customer service at +6019-735 0870   Q: Can I change the color variant or size of my item after purchasing? A: Yes. It's only applicable if the order has not been shipped. You can contact us at careline@stingraygroup.com.my or contact our customer service at +6019-735 0870, to arrange any changes.   Q: Can I change my shipping address? A: Yes. Kindly drop us an email to us at careline@stingraygroup.com.my or call our customer service at +6019-735 0870 for changing address request. However, changing of shipping is only applicable If the order has not been shipped out. read more

All items are checked for defects before wrapping and shipping. In an unfortunate case that whenever customer received defective or incorrect item(s), we have a 7-day free return policy upon receipt of the order, subject to the following terms and conditions:  Any exchange should be made within 7 days from receiving your order. Item(s) must be in its original purchase condition, that is it must be unused, unmarked and not defaced in any manner. Item(s) purchased as part of a set or multi-item pack must be returned as a whole set. Returned item(s) must meet the requirements above.  Kindly provide us your name, order ID, contact number, photo of the defect(s) in the purchased item and email to careline@stingraygroup.com.my or WhatsApp to +6019-735 0870. Late or missing refunds (if applicable) If you haven’t received a refund in 3 working days, first check your bank account again. Then contact your credit card company or bank, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at careline@stingraygroup.com.my. Exchanges (if applicable) We only replace item(s) if they are defective, damaged or wrong size. If you need to exchange it for the same item, send us an email at  careline@stingraygroup.com.my or WhatsApp to +6019-735 0870 and send your item to: Stingray Sport Equipment (M) Sdn Bhd. No 17, Jalan EkoPerniagaan 2/9, Taman Eko Perniagaan, 81100 Johor. Shipping To return your product, you should send back your product to Stingray Sport Equipment (M) Sdn Bhd. No 17, Jalan Eko Perniagaan 2/9,Taman Eko Perniagaan, 81100 Johor. You will be responsible for paying for your shipping cost for returning your item and the shipping cost for us to send your exchanged item. Shipping costs are non-refundable. The time it may take for your exchanged product to reach you may vary depending on your address. read more

PAYMENT Currently, we only provide online banking and cash deposit. Bank details as follows: Bank Name Bank Account Holder Bank Account Number HONG LEONG BANK STINGRAY SPORT EQUIPMENT (M) SDN BHD 181-00-02931-6 Upon successful payment, kindly send the Bank Slip to careline@stingraygroup.com.my or WhatsApp to +6019-735 0870. Payment must be made in the currency as indicated on your Order before you submit it. Your Products will be supplied after your payment is cleared. Orders paid through any other prepayment method will be canceled if we do not receive payment in clear funds within 24 hours.   OUR PRIVACY PRINCIPLES: We take your privacy seriously. We are committed to protecting the security of your personal information. We comply with data privacy laws when using your personal information. We only use it for lawful reasons or that we explain to you in this document. We will limit our collection and use to details we really need or which you have provided. We will explain your rights to control your personal information to you and how to use them. WHAT PERSONAL INFORMATION WE COLLECT ABOUT YOU AND WHERE WE GET IT FROM: We collect most information directly from you when you register an account, order or buy from us. We get technical details  from the devices you use to access our apps and websites and from cookies which tell us what you look at online, where and when. Like most other websites, our technology also lets us know when and how you use our websites, such as when you have added to or abandoned your basket or filled in a form. The personal information we collect and use will depend on why we need it. We will only collect the personal information we believe we need to use, or which you have agreed we can collect from you or agreed someone else can share with us, such as Unidays to confirm status. Sometimes we are given information about you unexpectedly, such as from the police, organizations and agencies trying to prevent threats and fraud, and from the public. HOW DO WE KEEP YOUR PERSONAL INFORMATION SECURE: We understand how important it is to keep your personal information safe and secure. We take steps online and in store to keep our stores and offices, systems and records secure. We take specific steps required by data privacy law to take appropriate care of your personal information, whether online or not. This is to protect it against theft or other loss, being corrupted so we cannot use it properly or at all and to stop people who should not be able to see or use it from doing so. read more

Order You may place your order by completing and submitting the order form in our website. An order ID will be given with every successful order placed. You are responsible for the accuracy of all orders and the information given in the order. Please double check your order details before confirming the order. We reserve the right to decline any request of amending the order if the order has already processed. Combine order is strictly not allowed. All orders are shipped out according to order ID. Delivery Orders will be shipped every working day (Monday - Saturday, Except Public Holiday) within 1-3 days upon payment verification. Self collection and COD service are not available. Your parcels will be delivered via the courier partners of EasyParcel Sdn Bhd. We will try our best to ship out all the parcel ASAP. However, it really depends on our partner courier company to deliver to your door step. Sometimes, delay is not under our control once parcel is shipped out. Please take some patience with the service from courier company. The tracking number of courier will be update in order details & Email. Domestic Shipping Country Shipping Fees  Free Shipping Estimated Delivery Time West Malaysia RM8.00 Purchase more than RM 99 1-3 Working Days East Malaysia RM12.00 Purchase more than RM 168 5-7 Working Days What to do if failed to receive? Contact our customer service at careline@stingraygroup.com.my or 019-735 0870 (via WhatsApp) for assistance. You may call customer service courier to request for 2nd delivery (within 7 days). After 7 days of failure delivery, courier will return the parcel to us. The client have to bear for the second delivery charges - RM8 (WM) / RM12 (EM). If your parcel is confirmed to be lost,we will arrange to resend to you.  International Shipping  All the shipping fee will be charged based on the flat rate and in Ringgit Malaysia (RM). The actual currency rate will depend on your credit card issuing bank. Regarding the rest of the world, feelfeel free to contact us for more information. Country Shipping Fees Free Shipping Estimated Delivery Time Singapore RM49.00 Purchase more than RM299 4-6 Working Days read more

Welcome to Stingray Sport Equipment (M) Sdn Bhd, the official online store of www.stingraygroup.com.my. We are committed to making your shopping experience with us enjoyable and comfortable. By browsing and using this website, you are agreeing to comply with and to be bound by the rules under Terms & Conditions, Order & Delivery, Payment & Policy and Refund & Returns.   The terms ''SSE, we, us'' refer to the owner of the websites, whose registered office is NO.17, Jalan EkoPerniagaan 2/9, Taman Ekoperniagaan, 81100 Johor Bahru. The terms ''you, your'' refer to the user or viewer of our website.   SSE reserves the right to amend the terms and conditions of use and the content of this website without prior notification. ​ The content of the pages of this website is for your general information and use only. It is subject to change without notice. We cannot guarantee all actual products will be shown exactly the same on your monitor as the real objects depending on the user’s monitor. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Imitation and reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All comments on and feedback to our website will be deemed as our property. You shall agree that there will be no comment(s) submitted to our website that constitutes an infringement of any third party rights, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, you shall agree that there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. You will be the only one responsible for any comment made. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on this website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. You may not create a link to this website from another website or document without our prior written consent. There may be information on our website that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors or inaccuracies, and to change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice. Please check out ''Refund & Returns''. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. Other than the our company' website, we do not endorse any other third party's website(s). We have no responsibility for the content of the linked third parties' website(s). User shall agree that Stingray Sport Equipment (M) Sdn Bhd may send newsletter regarding the latest news/products/promotions etc through email to the user. This agreement is effective both to the customer and SSE. Customer may terminate this agreement at any time. However, we may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply with the terms and conditions above. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia. read more

Stingray Sport Equipment (M) Sdn Bhd, was founded in 2013, and registered in Johor Bahru, Johor, Malaysia, is a professional manufacturer, and wholesaler of swimming supplies. The company owns the brands and   . Our products include swimsuits, diving and surfing dress and apparatus, clothing & equipment for other water sports and entertainment. It is also a provider of tourist souvenirs for retail in major resorts, theme parks and aquatic parks.   Our company motto is 'Service First, Quality Supreme, Reasonable Price'. We strictly adhere to the integrity of the Company and the credibility of our products, dedicated to developing and designing fashionable and practical products, and to providing caring services to each customer. We have successfully established a stable cooperative relationship with many famous resort water parks and large swimming and sport centers.   At the same time, our company also provide 24/7 online customer service (via WhatsApp), offering  comprehensive pre-sale and after-sales services. First class service is always our priority. read more

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