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FAQs

Q: Buying online
A: To find a product you wish to buy you can either search by description or by categories. Alternatively, if you see an area of    interest, use the categories displayed down the right hand side of the site. From the product page you can add the product          to your basket.
 
Q: Product Info
A: We have a 
size guide
 which will show you clothing size to help you make an informed decision about your purchase. We only show products on our website that we have in stock.
 
Q: What payment methods do you accept?
A: At the moment, we accept payments from online Banking via ibanking and Direct Transfer to our Hong Leong Bank Account.
 
Q: Can I cancel my order?
A: Under the consumer protection policy, you have the right to cancel your order. To cancel an order you must call us on +6019-735 0870, as well as returning the goods to us as soon as possible at your own expense. 
 
Q: Where is my order confirmation?
A: Once you have placed an order, you should receive an email confirmation to the email address you provided. If, for some reason, you did not receive this email, please check your spam folder before contacting our customer service team careline@stingraygroup.com.my
 
Q: What happens if no one's in when my parcel's being delivered?
A: You should receive a calling card if no one is available to collect your parcel, it will then be sent to your local Post Office. For any inquiries on your shipping, please contact customer services at  +6019-735 0870 or email careline@stingraygroup.com.my
 
Q: When can I received my order?
A: You won’t be waiting weeks for your Stingray products, most shipments arrive within days of ordering.
 
Q: I have a complaint, what to do?
A: If you are somehow dissatisfied with our products or organization, please let us know. Your feedback is important. You can direct your complaint to careline@stingraygroup.com.my  or by simply phoning us at +6019-735 0870. We will reply in 3-5 working days.

Q: I have received a faulty item, what do I do?
A: Please contact us immediately.
To speed up the process, please attach photos and inform us of your order number. We will try to resolve any issue with faulty items as quickly as possible. Do NOT send the item back before you have received a go ahead from us.
If you unfortunately receive a faulty item you can return the item to:Stingray Sport Equipment (M) Sdn Bhd. No 17, Jalan Eko Perniagaan 2/9,Taman Eko Perniagaan, 81100 Johor. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
For more details, please refer to our
Returns & Exchanges policy.

Q: I am missing an item, what do I do?

A: In the unlikely event you are missing an item from your order, please email careline@stingraygroup.com.my or contact our customer service at +6019-735 0870
 

Q: Can I change the color variant or size of my item after purchasing?

A: Yes. It's only applicable if the order has not been shipped. You can contact us at careline@stingraygroup.com.my or contact our customer service at +6019-735 0870, to arrange any changes.
 

Q: Can I change my shipping address?

A: Yes. Kindly drop us an email to us at careline@stingraygroup.com.my or call our customer service at +6019-735 0870 for changing address request. However, changing of shipping is only applicable If the order has not been shipped out.



 

17, Jalan Ekoperniagaan 2/9, Taman Ekoperniagaan, 81100 Johor Bahru, Johor, Malaysia.

Tel: +6019-735 0870
 

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